TERMS & CONDITIONS
Booking and Payment
Fees are agreed upfront in writing using the Guild of Tourist Guides recommended fees. These are an illustrative guide to the rates that members of the British Guild of Tourist Guides are likely to charge.
Fees will vary to reflect variables such as length and timing of the tour, type of tour and the specialisations of the guide.
Guides will present an itemised invoice and have expenses receipts attached where appropriate. Full settlement is usually expected within 21 days of the invoice being submitted. From time to time, guides may agree additional Terms & Conditions with clients.
In the event of cancellation, clients should expect to pay the following cancellation charges: Where a guide has received payment in advance, either in part or in full, and is unable to fulfil the engagement the client should contact the guide to discuss repayments or a replacement guide.
Photography and Media
The tour guide may take photographs during the tour for promotional purposes. Clients who do not wish to be photographed should inform the tour guide in advance.
Children under 17 must be accompanied by a responsible adult at all times unless by prior agreement.
Coach tour requirements
On a coach tour there must be a seat provided for the guide, with a safety belt, and a working microphone and PA system. If there is no working microphone / PA system provided, the operator will be informed as soon as possible by the Guide. If the tour continues without a working microphone the norms for the industry indicate the guide is entitled to be paid an increment of 100% of the original fee until the omission is
Health and Safety:
Clients are responsible for their own health and safety during the tour. Any health or mobility concerns must be communicated to the tour guide in advance.
Tours will proceed rain or shine unless weather conditions pose a safety risk. In the case of inclement weather, the tour guide may modify the itinerary to ensure the safety and comfort of the clients.